Terms & Conditions

Last updated 29 October 2026.

1. Who we are

Sell Your Laptop is a trading name of ALM Wholesale Ltd, 13A Hollands Road, Haverhill, Suffolk CB9 8PU. Company number 10673867. VAT number 264558869.

You can reach us at info@sellyourlaptop.co.uk or on 01440 784570 (09:30 to 16:30).

In these terms, “we” and “us” mean ALM Wholesale Ltd, and “you” means the person selling to us.

2. Who can sell to us

1. You must live in the UK (including Northern Ireland) and be 18 or over. If you are under 18, you need a parent’s or guardian’s permission to sell.
2. You must own the laptop, or have the owner’s permission to sell it, and be free to sell it (see section 6).
3. If you sell for a business, you confirm you are allowed to sell its laptops, and we can pay the business’s account.
4. If you are a consumer, nothing in these terms affects your legal rights.

3. Your quote and our agreement

1. Our website gives you a price for your laptop, based on what you tell us: its make, processor, screen size, graphics card (for a gaming laptop) and condition.
2. When you place your order, we email you to confirm it. Our agreement starts when we send that email.
3. We pay the price you were quoted when the laptop we receive matches what you told us. If it doesn’t, we send you a revised price first, which you can accept or turn down (section 8).
4. Your price is held for 14 days from your quote while it is in your basket, and for 14 days after you place your order. We may hold it for longer, but we don’t have to.
5. You can include several laptops in one order.

4. When we can cancel an order

1. We can cancel an order if you can’t legally sell the laptop (section 6), if it isn’t genuine, if we don’t receive it, or if you don’t give us the details we need to pay you.
2. If our website shows a price that is clearly wrong (for example a typing error that makes a laptop worth many times its usual price), we will tell you and offer the correct price. If your laptop is already with us and you turn the correct price down, we send it back free.

5. Condition grades

The laptop must be the make and model in your order. We grade it when it arrives, as follows.

Excellent

• Turns on and everything works, including the screen’s backlight (no dim screen), keyboard, trackpad, drives, ports and battery.
• No liquid damage, no faults, and hardware as made (no modified parts or firmware).
• Light signs of use only: up to 3 very light scratches on the screen and up to 5 light scratches on the case. No dents, cracks, scuffs, chipped or missing paint, screen pressure marks, screen burn, keyboard marks on the screen, screen peel or dead pixels.
• Hinges firm, and the palm rest doesn’t lift when you open or close it.

Good

• Turns on and everything works, as for Excellent, and it doesn’t overheat.
• Heavier signs of use: more scratches than Excellent allows, scuffs, small dents and missing paint. Screen scratches must not be deep enough to feel or to cause a rainbow effect.
• No cracks, heavy dents, screen pressure marks, screen burn, keyboard marks on the screen, screen peel or dead pixels. Hinges firm.

Faulty

• Anything that stops it being Good, for example: it won’t turn on or charge, the battery won’t hold a charge or is swollen, liquid damage, a cracked or chipped screen, dead pixels, a faulty backlight, deep screen scratches, keyboard marks on the screen, a faulty keyboard, speaker, webcam or Wi-Fi, loose or damaged hinges, cracks or heavy dents in the case, or missing parts.
• A laptop made for sale outside the UK (for example with a non-UK keyboard layout), or with modified parts or firmware, is graded Faulty.
• We pay up to the Faulty price shown. Most faulty laptops get the full figure; if the faults leave less of value, we send a revised price (section 8).

Chargers

• A missing or broken charger never changes the grade. Without a working, genuine charger we take £10 off an Excellent laptop, or £75 off an Excellent gaming or workstation laptop. Good and Faulty prices don’t change.

Laptops we can’t buy

• We can’t buy a laptop that has been opened and had parts removed, or that is crushed or snapped in half. These, and models not listed on our website, are covered by section 10.

6. Ownership and stolen laptops

1. We check every serial number with CheckMEND. If a laptop is reported lost or stolen, or we have good reason to think you had no right to sell it, we can hold payment and work with the police, and you agree to help.
2. The laptop, and any software on it, must be yours to sell and free of anything that stops you passing it to us (such as finance still owed on it). It must not be stolen or counterfeit.
3. If you sell us a laptop you had no right to sell, you are responsible for the losses that causes us, including reasonable legal costs.

7. Sending your laptop

1. Quote over £20: free DPD collection on the day you choose. The driver brings a box, so you don’t need packaging.
2. Quote of £10 to £20: take it to a DPD pickup shop with the label we email you. We pay the postage.
3. Quote under £10: post it to us yourself, at your cost. We recommend a tracked service.
4. If you pack it yourself, use a sturdy box and cushion the laptop. Our packaging guide shows how.
5. Your laptop is your responsibility until it reaches us, including while DPD is carrying it. If it doesn’t arrive, tell us and we will chase DPD. We grade it in the condition it arrives in, and from then on we are responsible for it.
6. The laptop becomes ours when we pay for it.

8. Checking your laptop and revised prices

1. We check your laptop within 24 hours of it arriving on a working day.
2. If it matches what you told us, we pay you the quoted price (section 9).
3. If it doesn’t (a different model, processor or condition), we email you a revised price, with photos of what we found on your order page.
4. You have 7 days from that email to accept or turn down the revised price. We remind you by email, and by text if you’ve opted in, 2 days before the 7 days end. If you don’t answer within 7 days, the sale goes ahead at the revised price.
5. If you turn it down, we send the laptop back to you free, as long as it is a model listed on our website.
6. A badly damaged laptop may be worth nothing. We tell you the same way, and you can have it back free or let us recycle it free.
7. If we added an extra amount to your offer, it applies to the laptop as you described it. If your laptop is different, the extra may not apply to the revised price.

9. Payment

1. We pay the same day we check your laptop, within 24 hours of it arriving on a working day, by UK bank transfer or PayPal. If we send you a revised price, we pay once you accept it or the 7 days end.
2. We pay the person or business named in your order, using the details you give us. Please check them: we can’t be responsible for a payment sent to wrong details you gave us.
3. Payments go through security checks, which can occasionally delay them. A non-UK bank account may incur charges.
4. We don’t add VAT to what we pay.

10. Devices we don’t buy

1. If you send something we don’t buy (a model not listed on our website, such as a MacBook, desktop PC, tablet or phone, or a laptop section 5 excludes), we email you to say so.
2. You can let us recycle it free, or have it back for £5 per item to cover the DPD cost, paid before we send it.
3. You have 7 days from that email to choose. If you don’t answer, we recycle it free.
4. Recycling includes wiping or destroying its storage (section 11).

11. Your data

1. We wipe every laptop’s storage when it arrives. If a laptop won’t start, we take its drive out and wipe it in another machine. A drive that fails its check is destroyed.
2. Please copy anything you want to keep before you send it. Once wiped, files can’t be recovered or returned.
3. Sign out of your accounts and remove any start-up (BIOS) password if you can; it helps us check the laptop quickly.

12. General

1. You can’t pass your rights under this agreement to someone else without our written agreement.
2. Notices to us go to info@sellyourlaptop.co.uk or by post to the address in section 1. An email counts as received 24 hours after it is sent, and a letter 3 days after posting.
3. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.